Phone CSR, Team Leader, Vitual AssistantPhone CSR, Team Leader, Vitual Assistant
Mark
ID Verified$1,000
per month
($6/hour)
Profile Description
With 11 years of experience in providing customer service, team leadership, and administrative support, I'm confident in my ability to manage tasks, prioritize projects, and maintain seamless communication. I'm highly organized, tech-savvy, and comfortable working independently in a remote or onsite setting. I'm proficient in Google Suite applications and any CRM related tools. I'm eager to contribute my skills and experience to help drive success.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Virtual Assistance & Admin
Specialized Skills
Sales & Business Development
E-commerce & Marketplace
Work Experience
Teammate SME Team Leader
TaskUs
Apr 2016 - Aug 2026
Key Achievements:
Started as a teammate for an Email account and promoted to SME up to the Team Leader role, handling both email and phone teammates. Lead, mentor, and manage a high-performing email and inbound team, fostering a collaborative and results-driven work environment. Monitor team performance toward achieving specific goals required by the client.
Support Professional
Convergys
Jul 2015 - Apr 2016
Key Achievements:
Started as a Support Specialist to a telecommunications business in the Midwest US. Handled customer service inquiries, including billing, technical support, and upselling. Transferred in both queue to hit the SLA on both departmen
Quick Stats
Certifications
Education
Bachelor's Degree
Polytechnic University Of the Philippines
2006 - 2011