Assistance Case Manager - Law Firm, Operations and ManagerAssistance Case Manager - Law Firm, Operations and Manager
Mark
ID Verified$1,200
per month
($7/hour)
Profile Description
Bringing with me over 17 years of experience in the BPO industry, including more than a decade of proven leadership. Throughout my career, I have developed and honed my expertise in coaching, people management and development, employee engagement, and operational analysis, primarily within telco and billing programs. My background has equipped me with the ability to lead diverse teams, drive performance improvements by identifying gap through trends and identifying people, process and system, c...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Finance & Accounting
Human Resources
Virtual Assistance & Admin
Work Experience
Assistant Case Manager
Boogie VA Recruitment Agency
Jan 2026 - Present
Key Achievements:
Assist in communication between the law firm and the insurance companies with any documentation or updates regarding an injury or auto claim
Operations and Project Manager
Boogie
Sep 2025 - Jan 2026
Key Achievements:
Create a workflow using a tools to track project progress
CX Manager
Afni Philipiines
May 2022 - Jan 2025
Key Achievements:
Create framework for new hires to improve their call handling skills prior to go live. Manage CX leads and CX analysts to ensure audits and insights are done so I can present it to the clients.