Virtual Assistant| Social Media Manager | Customer SupportVirtual Assistant| Social Media Manager | Customer Support
Marjorie
$50,000
per month
($284/hour)
Profile Description
-5+ years of experience in the BPO industry specializing in customer service, team leadership, and operations support -Proven track record of delivering high-quality customer experiences and resolving concerns efficiently -Experienced in leading teams, monitoring performance, and maintaining productivity and workflow efficiency Skilled in handling customer communications across multiple channels (calls, chat, email) -Hands-on experience in social media management, including inbox management, cus...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
E-commerce & Marketplace
Virtual Assistance & Admin
Content & Writing
Work Experience
Customer Experience Executive
Probe Cx
Nov 2025 - Apr 2026
Job Responsibilities:
Handled high-volume customer inquiries via chat, SMS, and email, achieving 95%+ customer satisfaction scores.
Data Content Specialist
Wonders Corporation
Jun 2021 - Aug 2024
Job Responsibilities:
Led a team of data content specialists, ensuring 98%+ accuracy and consistent quality standards through coaching and performance monitoring.Processed and managed high-volume data content with 98% accuracy, ensuring compliance with quality standards
Customer Service Representative
Wonders Corporation
Oct 2019 - Jun 2021
Job Responsibilities:
Resolved customer issues efficiently, reducing average handling time by 20% while maintaining service quality.Processed customer requests, orders, and complaints with 98% accuracy, ensuring compliance with company standards.