Customer Support/Virtual AssistantCustomer Support/Virtual Assistant
Marjorie
ID Verified$1,280
per month
($7/hour)
Profile Description
Customer Support and Administrative professional with experience in BPO, e-commerce, healthcare, and digital printing industries. Proven ability to deliver excellent customer service via phone, chat, and email while managing administrative tasks, digital tools, and social media support. Detail-oriented, adaptable, and skilled in handling seasonal, fast-paced workloads.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
E-commerce & Marketplace
Finance & Accounting
Marketing & Growth
Work Experience
Customer Care Associate
PlanetArt
Nov 2025 - Dec 2025
Key Achievements:
• Delivered e-commerce customer support for personalized products via email and chat • Assisted customers with order status, customization issues, refunds, and replacements • Collaborated with internal teams to resolve escalations and meet SLAs • Maintained quality standards in a fast-paced, high-volume environment
Administrative Assistant
MPrints Digital Printing Services
Dec 2021 - May 2024
Key Achievements:
• Managed product listings and sales support on online marketplaces. • Provided administrative support including documentation, data entry, and records management. • Responded to customer inquiries via phone, chat, and email in a timely manner. • Handled client correspondence and maintained accurate service records. • Created branding materials such as logos, flyers, and business cards using Canva and Photoshop. • Scheduled and managed social media content to boost brand visibility and engagement. • Coordinated with production teams to ensure accurate order fulfillment and timely delivery • Resolved order issues, revisions, and complaints while maintaining high customer satisfaction • Maintained accurate records of customer interactions and order updates