Maricarl

Chargeback and claims specialist (Financial or Healthcare)

Maricarl

ID Verified
1,500/mo
Taguig, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Senior Credit Card Non-Fraud Claims Representative with over 9 years of customer service and financial services experience, specializing in credit card disputes, claims resolution, transaction investigations, and end-to-end case ownership. Experienced in handling complex non-fraud disputes from initial claim filing through arbitration while ensuring compliance with banking regulations and delivering exceptional customer experiences. Recognized for strong analytical skills, attention to detail, a...

Top Skills

Phone Support · 9 yearsTicket Management · 5 yearsRisk Management · 4 yearsDocument Management · <1 yearEmail Copywriting · <1 year

Skills & Expertise

Content & Writing

Email CopywritingBeginner

Customer Success

Phone SupportExpert
Ticket ManagementExpert
Social Media SupportBeginner
ZendeskBeginner

Finance & Accounting

Risk ManagementAdvanced

Virtual Assistance & Admin

Document ManagementBeginner
Email ManagementBeginner
Personal Assistant ServicesBeginner

Specialized Skills

Medical BillingBeginner

Work Experience

SENIOR CREDIT CARD CLAIMS REPRESENTATIVE

WELLS FARGO

Oct 2022 - Present

Document ManagementPhone SupportRisk Management

MEDICAL BILLER

FBC/HRC

Jul 2022 - Sep 2022

Phone SupportMedical BillingDocument Management

HEALTH BENEFIT VERIFIER

OPTUM GLOBAL SOLUTIONS

Jul 2019 - May 2022

Phone SupportDocument Management

Quick Stats

Age31 years
English LevelFluent
ID VerificationVerified
Portfolio
🔒

Education

Bachelor's Degree

Our lady of fatima university

2013 - 2016