Customer Support & Virtual Assistant | E-commerceCustomer Support & Virtual Assistant | E-commerce
Maria
ID Verified$650
per month
($4/hour)
Profile Description
Detail-oriented Customer Support and Virtual Assistant with experience in customer service, lead generation, e-commerce support, online research, order processing, administrative tasks, and CRM-style tracking. Proficient in Shopify, Freshdesk, Slack, Google Sheets, Salesforce, ServiceNow, Microsoft 365, SharePoint, and Canva. Experienced in handling customer inquiries, managing data, following up on leads, coordinating requests, and maintaining accurate records. Organized, resourceful, dependabl...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Content & Writing
Customer Success
Data & Analytics
E-commerce & Marketplace
Marketing & Growth
Sales & Business Development
Software Development
Virtual Assistance & Admin
Work Experience
Customer Success Agent
Hume Health
Jul 2026 - Sep 2026
Job Responsibilities:
Handled customer inquiries, e-commerce orders, modifications, and escalations while maintaining accurate records and timely follow-ups.
Tech Support Associate
Accenture
Jan 2025 - Aug 2026
Job Responsibilities:
Successfully managed multiple customer support and administrative tasks remotely while consistently following processes and maintaining attention to detail.
Customer Service Representative | SME
Alorica
Nov 2023 - May 2024
Job Responsibilities:
Promoted to DME within 3 months at Alorica, taking on additional responsibilities and supporting team operations.