MARGARET

Operations & Support Specialist

MARGARET

700/mo
Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Versatile operations and support professional with an Economics background and experience in administration, customer service, and business operations. Proficient in Excel, SQL, and data management, with a proven ability to streamline workflows, solve problems, and provide responsive support. Organized, dependable, and eager to contribute to a fast-paced remote team.

Top Skills

Asana · <1 yearCalendar Management · <1 yearCalendly · <1 yearCold Email Outreach · <1 yearData Entry · <1 year

Skills & Expertise

Customer Success

Live Chat SupportBeginner
Phone SupportBeginner
Email SupportBeginner
Social Media SupportBeginner
Technical SupportBeginner

Data & Analytics

Excel (Advanced)Beginner
SQLBeginner
Data VisualizationBeginner
Google Sheets (Advanced)Beginner
SegmentBeginner
Predictive AnalyticsBeginner

Virtual Assistance & Admin

Research & Information GatheringBeginner
Calendar ManagementBeginner
Email ManagementBeginner
Meeting CoordinationBeginner
Personal Assistant ServicesBeginner
Data EntryBeginner
CalendlyBeginner
Executive Assistant ServicesBeginner
NotionBeginner
AsanaBeginner
TrelloBeginner

Sales & Business Development

Cold Email OutreachBeginner
Lead GenerationBeginner
Proposal WritingBeginner
Linkedin OutreachBeginner
Warm Outreach & Appointment SettingBeginner
Sales PresentationsBeginner

E-commerce & Marketplace

Inventory ManagementBeginner
Order ProcessingBeginner
Product Listing OptimizationBeginner

Work Experience

administration support

kastoms energy

Feb 2024 - Nov 2025

Key Achievements:

Responsibilities -Maintained accurate customer, inventory, and sales records to support daily business operations. -Prepared quotations, invoices, purchase orders, and business reports with a high level of accuracy. -Supported data entry, reporting, and operational analysis using Microsoft Excel. -Coordinated communication with customers, suppliers, and internal teams. -Assisted with inventory management and maintained organized filing systems. -Provided administrative support to ensure efficient day-to-day operations. Key Achievements -Streamlined administrative workflows, improving the efficiency of daily operations. -Improved the organization of business records, enabling faster report preparation. -Maintained accurate customer and inventory records, supporting efficient business operations. -Assisted in ensuring timely preparation of quotations, invoices, and operational reports.

Live Chat SupportSocial Media SupportPhone SupportExcel (Advanced)Research & Information GatheringEmail SupportCalendar ManagementMeeting CoordinationData EntryEmail ManagementCalendlyNotionLead GenerationInventory Management

Quick Stats

Age28 years
English LevelConversational
ID VerificationNot verified
Portfolio
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Education

Bachelor's Degree

Kenyatta University

2016 - 2023