Customer Support

Margaret

ID Verified
900/mo
Nairobi, Kenya
Looking for Full-time
10 hours/day
Availability: US / EU / Asia timezone

Profile Description

Specializing in streamlining operations and ensuring seamless service delivery. Are you a service provider overwhelmed by administrative tasks, scheduling, hiring, social media support, and documentation? I specialize in helping solo practices, home care, clinics, and service-based businesses optimize their operations, so you can focus on growth, client satisfaction, and delivering high-quality service. My role?To ensure nothing slips through the cracks while you focus on steering your company...

Skills & Expertise

Customer Success

Human Resources

RecruitmentBeginner

Marketing & Growth

Virtual Assistance & Admin

AsanaBeginner
NotionBeginner
TrelloBeginner
ClickUpBeginner
Monday.comBeginner

AI & Automation

DALL-EBeginner
Jasper AIBeginner
PerplexityBeginner

Work Experience

Home Care Scheduler

Family Best Care

Aug 2025 - Present

Job Responsibilities:

Crisis Response- handle schedule changes and emergencies with speed and calm Effective communicator- act as the link between staff and clients Compliance-ensure all documentation meets industry standards Schedule management- create and optimize caregiver schedules Strategic matching- air caregivers with clients based on skills and compatibility

Quick Stats

Age27 years
GenderFemale
English LevelFluent
ID VerificationVerified
Portfolio
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Education

Associate's Degree

Kenya Insitute of Mass Communication

2018 - 2021