Provider Services AssociateProvider Services Associate
Mar
ID Verified$800
per month
($5/hour)
Profile Description
I’m a customer service professional with over 10 years of experience, with a strong focus on healthcare and provider services. I’ve supported providers with eligibility, benefits, claims, and billing inquiries, ensuring accurate and timely resolutions. I also have experience handling calls, email, and chat, along with appointment setting. I focus on clear communication, building rapport, and delivering consistent results while providing high-quality support
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Virtual Assistance & Admin
Software Development
Sales & Business Development
Marketing & Growth
E-commerce & Marketplace
Design & Creative
Customer Success
AI & Automation
Content & Writing
Finance & Accounting
Specialized Skills
Work Experience
Provider Services Associate
Carelon Global Solutions
Aug 2023 - Apr 2026
Job Responsibilities:
Consistently delivered high-quality support for eligibility, benefits, and claims inquiries Ensured accurate and timely resolution of provider concerns, improving satisfaction Maintained strong call quality and compliance standards in a fast-paced environment Handled both in-network and out-of-network cases efficiently
Appointment Setter
Premium Finance
Jan 2025 - Apr 2026
Job Responsibilities:
Consistently booked 4–5 qualified appointments per week (16–20 monthly) Maintained high-quality lead qualification, improving show-up rates Successfully handled cold calls and objections, turning prospects into booked meetings
CSR
In touch
May 2021 - May 2023
Job Responsibilities:
Delivered high customer satisfaction by resolving vehicle rental inquiries efficiently Handled bookings, modifications, and returns with accuracy and attention to detail Consistently met performance metrics (AHT, QA, productivity) Effectively resolved customer issues while maintaining a positive experience