Virtual Admin Assistant and Customer/Technical Support.Virtual Admin Assistant and Customer/Technical Support.
Amante
$900
per month
($5/hour)
Profile Description
I am eager to begin and demonstrate how I can add value to your organization by gaining experience through the opportunities you offer. With nine (9) years of experience as a Customer and Technical Support Specialist, I am adaptable, quick learner, and highly experienced in delivering effective solutions. My background, combined with my progression to a Subject Matter Expert in a corporate BPO environment, has equipped me with the skills and knowledge to make a meaningful contribution. I am conf...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Content & Writing
Customer Success
Data & Analytics
Design & Creative
Real Estate Operations
Sales & Business Development
Work Experience
Virtual Administrative Staff
SwiRL (NGO)
Dec 2022 - Feb 2023
Job Responsibilities:
Full research for School Documents, STEM Camp research, etc. Prioritizing book edits and marks. Proofreading documents and sending for final compilation.
Live Video Content Moderator
Majorel Philippines
Jun 2021 - Jan 2023
Job Responsibilities:
Reviewed user-generated live stream videos before they're published to make sure they follow the community guidelines of each site. Checked and reviewed users for policy violations Banned protagonist accounts for policy violations.
Customer Service Advocate
Optum Global Services
Nov 2019 - Aug 2020
Job Responsibilities:
Corresponded with customers to resolve insurance coverage, medication/prescription concerns. Replenished members' prescriptions Explained members’ deductible. Provided member coverage. Doing Outbound for prior authorization and inbound calls for members.
Customer Service Support
EcoRenew Philippines
Mar 2019 - Oct 2019
Job Responsibilities:
Corresponded with customers to resolve order issues and concerns through calls, chat and emails. Explained customers' billing issues. Set technician appointments.
Manage Services Implementation Manager
First Source Solutions Limited Inc.
Oct 2016 - Feb 2019
Job Responsibilities:
Facilitated order confirmations. Provided Milestone reporting/order status. Implemented and activated ISP services