Lynneth

Virtual Assistant

Lynneth

ID Verified
1,200/mo
Laguna, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Detail-oriented Virtual Assistant with 3+ years of experience in customer service and property management support for short-term rentals. Skilled in managing guest communications, coordinating cleaning teams, and maintaining listings across major booking platforms. Experienced using property management systems including Guesty, Hospitable, Uplisting, and Smoobu to support daily operations. Known for delivering responsive customer support, resolving issues efficiently, and ensuring positive gues...

Top Skills

Excel (Advanced) · 5 yearsAirbnb · 4 yearsReal Estate Listing · 4 yearsVrbo · 4 yearsEmail Support · 3 years

Skills & Expertise

Customer Success

Email SupportAdvanced
Phone SupportAdvanced
Technical SupportIntermediate

Data & Analytics

Excel (Advanced)Expert
Google Sheets (Advanced)Beginner

Design & Creative

CanvaBeginner
CapCutBeginner

Real Estate Operations

Real Estate ListingAdvanced
VrboAdvanced
AirbnbAdvanced

Virtual Assistance & Admin

Calendar ManagementBeginner
Data EntryBeginner
Email ManagementBeginner
Document ManagementBeginner
Monday.comBeginner
AsanaBeginner
NotionBeginner
TrelloBeginner
ClickUpBeginner

Work Experience

Virtual Assistant – Property Manager Assistant

Stai LTD UK

Mar 2022 - Dec 2025

Key Achievements:

Managed guest messaging across Airbnb, [link hidden], and VRBO Sent check-in instructions and assisted guests during their stay Coordinated cleaning and maintenance using Turno Monitored guest feedback and actively supported listing updates.

Email SupportPhone SupportTechnical SupportCanvaVrboReal Estate ListingGoogle Sheets (Advanced)Calendar ManagementData EntryAirbnbExcel (Advanced)Email ManagementClickUpMonday.com

Virtual Assistant – Property Manager Assistant (Part time)

Silver Stag Properties UK

Aug 2024 - Oct 2025

Key Achievements:

Handled inbound calls and booking inquiries Maintained property listings and reservations Coordinated cleaning and maintenance scheduling

Phone SupportTechnical SupportCanva

Advisor II – Sales Operations

Concentrix CVG Philippines

Nov 2022 - Sep 2024

Key Achievements:

Built customer relationships to support sales and retention Presented product features and resolved customer concerns

Phone SupportTechnical SupportData EntryCalendar ManagementCanvaVrboReal Estate ListingGoogle Sheets (Advanced)AirbnbEmail SupportCapCutMonday.comTrelloEmail ManagementClickUp

Senior Customer Service Representative

KGB Philippines

Jun 2019 - Jun 2021

Key Achievements:

Handled inbound/outbound calls, emails, and chats Assisted U.S. customers with billing and mobile network issues

Technical SupportPhone SupportData Entry

Quick Stats

Age30 years
English LevelConversational
Other Languages
Tagalog/FilipinoFluent
EnglishConversational
ID VerificationVerified

Education

Bachelor's Degree

Polytechnic University of the Philippines

2012 - 2015