Customer Support, MarketingCustomer Support, Marketing
Lyka
ID Verified$1,000
per month
($6/hour)
Profile Description
Sales, Customer Support, and E-commerce professional experienced in converting online leads into sales and providing end-to-end customer assistance through social media, email, and chat. Skilled in product inquiries, order management, refunds, exchanges, and membership concerns, with hands-on experience using Meta Business Suite, Shopify, Zendesk, NetSuite, and back-office systems. Marketing Management graduate with experience in marketing copy, social media content, and basic graphic and video ...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Content & Writing
Customer Success
Design & Creative
E-commerce & Marketplace
Marketing & Growth
Sales & Business Development
Virtual Assistance & Admin
Work Experience
Customer Care Representative
Trafilea
May 2026 - Sep 2026
Key Achievements:
- Handled 90+ daily customer inquiries through email and chat using Zendesk. - Assisted with product inquiries, order status, refunds, exchanges, and membership-related concerns using Shopify and back-office systems. - Provided clear, empathetic, and solution-focused support to ensure a positive customer experience.Handled 90+ daily customer inquiries through email and chat using Zendesk. - Assisted with product inquiries, order status, refunds, exchanges, and membership-related concerns using Shopify and back-office systems. - Provided clear, empathetic, and solution-focused support to ensure a positive customer experience.
Online Sales Associate
HIRAIA Engraving Services
Nov 2024 - Jun 2026
Key Achievements:
- Managed 100–200 daily Facebook leads through Meta Business Suite, responding to product inquiries and customer concerns. - Converted warm leads into sales by understanding customer needs, addressing objections, and providing personalized product recommendations. - Built strong customer relationships through empathetic and personalized communication throughout the sales process. - Processed and accurately entered customer orders into Airtable, ensuring complete and organized order information for fulfillment