Lunelle

Supervisor

Lunelle

700/mo
Nabunturan, Philippines
Looking for Full-time
8 hours/day
Availability: US timezone

Profile Description

Experienced travel operations professional with extensive background in airline accounts including Expedia, Philippine Airlines, and Scoot. Skilled in Amadeus and Sabre for ticketing, reissues, and itinerary management. Most recently served as Site Operations Supervisor at Transcosmos Asia Philippines, leading teams supporting Scoot Airlines. Strong communicator, detail‑oriented, and adept at resolving urgent travel disruptions with professionalism and accuracy.

Top Skills

Coaching & Mentoring · 8 yearsPhone Support · 8 yearsEmail Support · 5 yearsSalesforce · 5 yearsExcel (Advanced) · 3 years

Skills & Expertise

Customer Success

Phone SupportExpert
Email SupportExpert
Live Chat SupportAdvanced
Ticket ManagementAdvanced
LiveChatAdvanced
Technical SupportIntermediate
CrispIntermediate
IntercomIntermediate

Data & Analytics

Excel (Advanced)Advanced
Power BIAdvanced

Design & Creative

CanvaBeginner
Logo DesignBeginner
CapCutBeginner

Finance & Accounting

Risk ManagementAdvanced

Human Resources

TimekeepingAdvanced

Sales & Business Development

SalesforceExpert
B2B SalesIntermediate
Zoho CRMIntermediate

Specialized Skills

Coaching & MentoringExpert
HRIS ManagementAdvanced
Performance ManagementAdvanced

Virtual Assistance & Admin

Data EntryIntermediate
Email ManagementIntermediate

Work Experience

Site Operations Supervisor

Transcosmos Asia Philippines

Nov 2023 - May 2026

Live Chat SupportEmail SupportPower BILiveChatExcel (Advanced)HRIS ManagementRisk ManagementSalesforcePerformance ManagementEmail ManagementTimekeepingCoaching & MentoringZoho CRM

Associate Manager

Sutherland Global Services

Mar 2023 - Nov 2023

B2B SalesSalesforcePerformance ManagementCoaching & MentoringPhone Support

Team Manager

IBEX Global

Sep 2020 - Mar 2023

Phone SupportTicket ManagementSalesforceB2B SalesPerformance ManagementCoaching & MentoringTechnical Support

Reservations and Dispatch Officer

NYC Connection Limousine

Jan 2018 - Aug 2020

Phone SupportEmail SupportIntercomZoho CRMData Entry

Supervisor

Teleperformance

Feb 2015 - Nov 2017

Phone SupportSalesforceB2B SalesHRIS ManagementPerformance ManagementCoaching & Mentoring

Quick Stats

Age36 years
English LevelFluent
ID VerificationNot verified