Virtual Assistant, CSR, Quality Analyst, Team LeadVirtual Assistant, CSR, Quality Analyst, Team Lead
Loveleah
$1,000
per month
($6/hour)
Profile Description
Detail-oriented virtual assistant with strong communication, organization, and customer support skills.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Sales & Business Development
E-commerce & Marketplace
Marketing & Growth
Virtual Assistance & Admin
Work Experience
Office Manager
Junk Teens Junk Removal
Dec 2024 - Jan 2026
Key Achievements:
At Junk Teens Junk Removal, I manage inbound and outbound calls, emails, chats, and online reviews to set appointments and support customers. I also handle backend tasks, keep records organized, and make sure day-to-day operations run smoothly while providing quick, clear, and professional responses to client inquiries.
Team Lead
Iqor
Sep 2020 - Dec 2024
Key Achievements:
At iQor, I progressed from a Customer Service Representative to a Quality Analyst and later a Team Lead. I handled inbound and outbound calls, emails, and refunds, then moved on to auditing calls, preparing reports, and giving feedback to improve performance. As a Team Lead, I supervised and coached a team of 20 agents, tracked KPIs, created action plans, and motivated the team to meet targets while maintaining strong morale.