Lou

CRM Expert, Executive Admin Assistant, Customer Success

Lou

ID Verified
1,700/mo
Cagayan de Oro City, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I have over a decade of experience in lead generation, client onboarding, technical support, and inside sales. I started my career in 2011 and have since taken on roles that allowed me to grow in both technical and client-facing areas. Most recently, I worked as a Lead Generation and Onboarding Manager at The Scalelab, where I handled client onboarding and managed targeted outreach campaigns. Before that, I worked as a Technical Support Expert at Convergys and Concentrix, helping customers with...

Top Skills

Cold Calling · 10 yearsEmail Support · 10 yearsLead Generation · 10 yearsLive Chat Support · 10 yearsPhone Support · 10 years

Skills & Expertise

Finance & Accounting

XeroBeginner

Marketing & Growth

GoHighLevelIntermediate
HubSpotIntermediate
Meta Ads (Facebook/Instagram)Beginner

Sales & Business Development

Lead GenerationExpert
Cold CallingExpert
Zoho CRMExpert
Cold Email OutreachExpert
SalesforceExpert
B2B SalesBeginner

AI & Automation

Workflow AutomationBeginner
OpenAI APIBeginner

Customer Success

Live Chat SupportExpert
Email SupportExpert
Phone SupportExpert
Technical SupportExpert
LiveChatAdvanced
Ticket ManagementIntermediate
IntercomIntermediate

Data & Analytics

Excel (Advanced)Advanced
Google Sheets (Advanced)Advanced

Design & Creative

CanvaAdvanced
CapCutIntermediate

E-commerce & Marketplace

WordPressBeginner

Work Experience

Executive Assistant

R2Decide

Jun 2025 - Nov 2025

Customer Success Representative

Rooftek

Jan 2025 - Jun 2025

Onboarding Manager

The Scalelab

Feb 2019 - Feb 2024

Technical Support Expert

Convergys

May 2016 - May 2017

Technical Support Level II

Concentrix

Apr 2013 - May 2016

Inside Sales

Callbox

Mar 2012 - May 2013

Quick Stats

Age35 years
English LevelFluent
ID VerificationVerified