Lorie

Customer Service, Virtual Assistant, Bookkeeper

Lorie

ID Verified
800/mo
Davao City, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Customer service professional with around 3 years of experience in voice and chat support, including retail and telecommunications accounts. Experienced in handling customer concerns, managing information, documentation, and using different tools and systems. With an educational background in accounting, I am detail-oriented, organized, dependable, and comfortable working with numbers and data. I am a quick learner, adaptable to new processes, and able to work independently while meeting deadlin...

Skills & Expertise

Data & Analytics

Content & Writing

Customer Success

Live Chat SupportIntermediate
LiveChatIntermediate
Phone SupportIntermediate
Customer.ioIntermediate

E-commerce & Marketplace

Finance & Accounting

Marketing & Growth

Virtual Assistance & Admin

Data EntryBeginner
CalendlyBeginner
NotionBeginner
AirtableBeginner

Work Experience

Customer Representative

IQOR

Sep 2024 - Sep 2026

Job Responsibilities:

Handle different types of customers, assisted orders, account concerns, product questions, billing issues and other related issues.

LiveChatPhone SupportLive Chat SupportExcel (Advanced)Copywriting

Customer Service

VXI GLOBAL SOLUTIONS INC

Aug 2023 - Aug 2024

Job Responsibilities:

Handled inbound calls assisting customer with their account and product issues.

Excel (Advanced)Phone SupportData EntryGoogle Sheets (Advanced)

Quick Stats

Age24 years
GenderFemale
English LevelFluent
ID VerificationVerified

Education

Bachelor's Degree

University of Mindanao

2020 - 2024