Virtual Assistant-Customer Service RepresentativeVirtual Assistant-Customer Service Representative
Lhealyn
ID Verified$800
per month
($5/hour)
Profile Description
Customer-focused professional with proven experience handling highvolume inbound and outbound calls. Skilled in resolving concerns,building rapport, and delivering excellent service while meeting,performance targets.
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
E-commerce & Marketplace
Finance & Accounting
Marketing & Growth
Sales & Business Development
Software Development
Work Experience
Senior Customer Service Representative
WHEELZY
Sep 2025 - Dec 2025
Job Responsibilities:
Develop and execute comprehensive marketing strategies and campaigns that align with the company's goals and objectives. Negotiate fair offers based on real-time market value, ensuring customers get the best price possible for their car. Coordinate directly with local towing partners to schedule the pickup at the customer’s most convenient time. Making the entire experience fast, easy, and hassle-...
Payroll Staff VA
Veteran Medical Group
Aug 2024 - Aug 2025
Job Responsibilities:
Responsible for scheduling veterans' appointments, ensuring all appointments were accurate and updated in the system before patients arrived for their checkups. Collecting and verifying employee timesheets or attendance records. Calculating deductions and benefits. Preparing and processing payroll on scheduled pay periods. Assisting with issues such as discrepancies, deductions, or bonus benefits
Customer Service Representataive
Brandlink Ph
Nov 2022 - May 2024
Job Responsibilities:
concerns. with accuracy and efficiency. Coordinated with shipping, warehouse, and customer service departments to ensure orders were picked, packed, and shipped correctly and on time. Supported product promotion initiatives by engaging content creators and influencers to test and review products.
Customer Service Representative II
SITEL CORPORATION OF PHILIPPINES
Jan 2022 - Nov 2022
Job Responsibilities:
Assisted clients with money transfers, including sending, receiving, and resolving discrepancies, while ensuring accuracy and compliance with company policies. Created and escalated support tickets for complex concerns requiring higher department assistance, particularly with transfer-related issues. Provided guidance to customers during transactions, maintaining positive rapport and delivering ex...
Customer Service Associate
Concentrix
Jan 2021 - Dec 2021
Job Responsibilities:
Providing accurate root cause analysis and complete remedial actions to prevent repeated customer issues. Owning and investigating customer-generated issues across all IM products, using critical thinking to identify solutions, and escalating to the relevant Customer Care team or relevant business area where first-touch resolution is not possible. Handles the clean up and catch-up regarding the cu...
Customer Service Representative
Sitel Corporation of the Philippines
Sep 2019 - Dec 2020
Job Responsibilities:
issues, and general inquiries regarding company products and services. Researched and resolved customer questions using various tools and systems, ensuring accurate and timely support. Handled both telephone and face-to-face customer interactions, maintaining professionalism and excellent service. Coordinated with sales channels to support retention efforts for the existing customer base and promo...