virtual assissant & costumer support specialistvirtual assissant & costumer support specialist
LEON
ID Verified$800
per month
($5/hour)
Profile Description
Customer Service Representative and Certified Virtual Assistant with experience supporting customers across phone, email, and digital platforms. Skilled in resolving inquiries, managing CRM systems, and delivering high-quality customer experiences in fast-paced environments. Proven ability to handle high-volume customer interactions, troubleshoot issues efficiently, and maintain strong client relationships. Experienced in customer support operations, virtual assistance, data management, and emai...
Top Skills
Skills & Expertise
Skill Levels Explained:
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AI & Automation
Content & Writing
Customer Success
Virtual Assistance & Admin
Specialized Skills
Work Experience
Customer Service Representative
MGas Ltd
Oct 2023 - Dec 2025
Key Achievements:
I provided assistance to customers regarding managed high-volume customer inquiries via phone, email, and in-person channels, ensuring prompt issue resolution. • Assisted customers with product information, service requests, and technical troubleshooting. • I used CRM systems to maintain detailed customer records and interactions, which significantly improved service tracking and response times. • Resolved customer complaints using empathetic communication and problem-solving techniques, helping maintain high customer satisfaction. • Collaborated with operations and technical teams to ensure timely service delivery and issue resolution. • Educate customers on product usage and safety procedures, improving user confidence and reducing repeat inquiries.
Quick Stats
Certifications
Education
Bachelor's Degree
university of washington
2018 - 2022