LEON

virtual assissant & costumer support specialist

LEON

ID Verified
800/mo
nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Customer Service Representative and Certified Virtual Assistant with experience supporting customers across phone, email, and digital platforms. Skilled in resolving inquiries, managing CRM systems, and delivering high-quality customer experiences in fast-paced environments. Proven ability to handle high-volume customer interactions, troubleshoot issues efficiently, and maintain strong client relationships. Experienced in customer support operations, virtual assistance, data management, and emai...

Skills & Expertise

AI & Automation

ZapierIntermediate
Copy.aiIntermediate
Jasper AIIntermediate
GitHub CopilotIntermediate
PerplexityIntermediate

Content & Writing

Blog WritingIntermediate
SEO Content WritingIntermediate
CopywritingIntermediate
Technical WritingIntermediate
Email CopywritingIntermediate
Creative WritingIntermediate

Customer Success

Phone SupportAdvanced
Live Chat SupportAdvanced
Ticket ManagementAdvanced
Email SupportAdvanced
ZendeskAdvanced
LiveChatAdvanced
Help ScoutAdvanced
Social Media SupportIntermediate
Video SupportIntermediate
Technical SupportIntermediate
FreshdeskIntermediate
Customer.ioIntermediate

Virtual Assistance & Admin

Calendar ManagementAdvanced
Travel PlanningAdvanced
Executive Assistant ServicesAdvanced
Monday.comAdvanced
ClickUpAdvanced
Data EntryIntermediate
Research & Information GatheringIntermediate
BardeenIntermediate
CalendlyIntermediate
Email ManagementIntermediate
Meeting CoordinationIntermediate
Personal Assistant ServicesIntermediate
TrelloIntermediate
BasecampIntermediate
AirtableIntermediate
LinearIntermediate
AsanaIntermediate
NotionIntermediate
JiraIntermediate
Document ManagementBeginner

Specialized Skills

Contract ReviewIntermediate
Performance ManagementIntermediate
Compensation & BenefitsIntermediate

Work Experience

Customer Service Representative

MGas Ltd

Oct 2023 - Dec 2025

Job Responsibilities:

I provided assistance to customers regarding managed high-volume customer inquiries via phone, email, and in-person channels, ensuring prompt issue resolution. • Assisted customers with product information, service requests, and technical troubleshooting. • I used CRM systems to maintain detailed customer records and interactions, which significantly improved service tracking and response times. •...

GitHub CopilotZapierSEO Content WritingTechnical WritingEmail CopywritingCopywritingPhone SupportCreative WritingBlog Writing

Quick Stats

Age26 years
GenderMale
English LevelFluent
Other Languages
FrenchBasic
ID VerificationVerified
Portfolio
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Certifications

virtual assistant
certified email markerter

Education

Bachelor's Degree

university of washington

2018 - 2022