Virtual AssistantVirtual Assistant

Key Achievements:

Key Responsibilities & Achievements I have over two years and five months of experience in non-voice chat support handling a telecommunications account. My key responsibilities included: -Providing customer service, technical support, sales, and cancellation handling -Managing up to nine customers simultaneously in a fast-paced chat environment -Supporting both business customers (business owners) and consumer customers -Handling mobile and NBN internet services -Tracking orders and setting accurate expectations for service activation and delivery -Coordinating with different departments to ensure customers received accurate and updated information Key Achievements -Consistently maintained high customer satisfaction scores -Demonstrated strong multitasking and time management skills by efficiently handling multiple chats at once -Successfully contributed to sales conversions and retention efforts -Reduced repeat contacts by providing clear, accurate, and complete resolutions -Maintained productivity and quality metrics within company standards