Customer Service AdvisorCustomer Service Advisor
Kristine
$520
per month
($3/hour)
Profile Description
I’m Kristine, a Virtual Assistant and Customer Service professional with over 2 years of experience in voice, chat, and email support. I have experience with e-commerce customer service, CRM updates, inbox and calendar management, order concerns, refunds, returns, follow-ups, and administrative tasks. I’m familiar with tools such as Zendesk, Zenoti, AppFolio, Streamline, Desk365, and GetLynx, and I’m a reliable, adaptable, and quick learner who can work independently and handle multiple prioriti...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Sales & Business Development
Virtual Assistance & Admin
Specialized Skills
Work Experience
Pure Chat Support
VXI Global Holdings
2024 - 2026
Job Responsibilities:
Delivered dedicated live chat support for a separate ecommerce line of business, managing multiple concurrent conversations while following brand voice and chatspecific quality standards. Result: Adapted quickly to a new account's tools, brand voice, and chat-specific quality standards after transitioning from the hybrid account
Hybrid Voice, Chat & Email Support
VXI Global Holdings
2024 - 2026
Job Responsibilities:
Provided hybrid support through inbound/outbound calls, live chat, and email for an ecommerce line of business — handling order status, returns, refunds, and account inquiries while logging every interaction in the CRM. Result: Consistently met AHT, QA, and CSAT targets across three support channels
Virtual Assistant — Customer Support
DCX PH Inc. — Mandaluyong City, Metro Manila (Remote)
2024 - 2024
Job Responsibilities:
Delivered customer support through email, chat, and phone, maintaining accurate client databases and account updates while collaborating with internal teams to streamline processes. Result: Resolved 50+ support tickets weekly and contributed to a 20% increase in client retention.
Virtual Assistant / Intern Assistant
Freelance & Project-Based, Remote
2023 - 2023
Job Responsibilities:
Organized inboxes and calendars, prepared documents in Google Workspace, and coordinated appointment scheduling for clients.