Kirsten

Operations Manager

Kirsten

ID Verified
1,800/mo
Manila, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I’m an Operations and Customer Success professional with 9+ years of experience across customer service, team leadership, operations management, sales, admissions, digital marketing, and B2B relationship management. I’ve progressed from frontline customer support roles into leadership and management positions, giving me a strong understanding of both customer needs and business operations. My experience includes leading teams, managing KPIs and performance targets, coaching and developing emplo...

Top Skills

Account Management · <1 yearB2B Sales · <1 yearB2C Sales · <1 yearCalendar Management · <1 yearCold Email Outreach · <1 year

Skills & Expertise

Customer Success

Live Chat SupportBeginner
Email SupportBeginner
Phone SupportBeginner
Lead ManagementBeginner

Marketing & Growth

Email MarketingBeginner
HubSpotBeginner

Sales & Business Development

B2B SalesBeginner
B2C SalesBeginner
Lead GenerationBeginner
Cold Email OutreachBeginner
Account ManagementBeginner
Sales PresentationsBeginner
SalesforceBeginner
Zoho CRMBeginner

Virtual Assistance & Admin

Calendar ManagementBeginner
Email ManagementBeginner
Travel PlanningBeginner
Data EntryBeginner

Work Experience

Operations Manager

KEYSTONE EDUCATION GROUP

Jul 2020 - Jul 2026

Phone SupportLive Chat SupportEmail SupportLead ManagementHubSpotB2C SalesEmail MarketingB2B Sales

Quick Stats

Age31 years
English LevelFluent
ID VerificationVerified
Portfolio
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