Kimberly

Cold caller, Email Support, Customer Service

Kimberly

ID Verified
500/mo
bacolod City, Philippines
Looking for Full-time
8 hours/day
Availability: US / Asia timezone

Profile Description

I have 1 year of hands-on experience in telemarketing, supported by 5 years of BPO experience handling multiple accounts. With this background, I am confident that my skills closely match your job requirements and that I can be a strong asset to your company. In my previous roles, I worked as an appointment setter in the healthcare industry, where I contacted clients to assess their interest in insurance services and scheduled qualified appointments. I also have 10 months of experience as a col...

Top Skills

Phone Support · 3 yearsTechnical Support · 3 yearsEmail Management · 2 yearsEmail Support · 2 yearsSalesforce · 2 years

Skills & Expertise

Customer Success

Phone SupportAdvanced
Technical SupportAdvanced
Email SupportIntermediate
ZendeskIntermediate
Live Chat SupportBeginner
Ticket ManagementBeginner

Data & Analytics

Excel (Advanced)Beginner
Google Sheets (Advanced)Beginner

Design & Creative

CanvaBeginner
CapCutBeginner

Virtual Assistance & Admin

Email ManagementIntermediate
Monday.comBeginner
NotionBeginner

Sales & Business Development

SalesforceIntermediate
Cold CallingIntermediate
Lead GenerationBeginner

Real Estate Operations

VrboBeginner
AirbnbBeginner

Work Experience

Account Executive

Westlake OC

Mar 2025 - Apr 2026

Cold Calling

operations VA

Str Va

Sep 2025 - Dec 2025

Ticket ManagementCanvaMonday.comAirbnbVrboNotion

CSR/TSR

Concentric Bacolod

Jun 2023 - Jul 2024

Phone SupportEmail SupportTechnical Support

CSR

Teleperformancr

Feb 2021 - Jun 2023

Email SupportZendeskGoogle Sheets (Advanced)

Quick Stats

Age29 years
English LevelConversational
ID VerificationVerified

Education

Bachelor's Degree

La Consolacion College Bacolod

2014 - 2017