Customer Service | Customer SupportCustomer Service | Customer Support
Kenneth
$960
per month
($5/hour)
Profile Description
Hi, I’m Bryan! I’m a Customer Support Specialist with 4+ years of experience providing multichannel support through phone, email, and chat. Throughout my roles from September 2020 to November 2025, I’ve worked across e-commerce, healthcare, rideshare, and fraud prevention, consistently delivering reliable, empathetic, and high-quality service. What I Do E-commerce Customer Support Specialist I handle customer inquiries across phone, chat, and email using platforms such as Gorgias, TikTok, Am...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
E-commerce & Marketplace
Customer Success
Sales & Business Development
Work Experience
Customer Support Agent
Triquetra Health
Apr 2025 - Nov 2025
Key Achievements:
Handles customer inquiries across phone, chat, and email, providing exceptional support on platforms such as Gorgias, TikTok, Amazon, Walmart, and Shopify. Resolves complaints, addresses product questions, troubleshoots issues, and processes refunds, returns, exchanges, and replacements. Reviews and responds to customer feedback with empathy, professionalism, and a focus on protecting brand reputation and driving customer satisfaction. Manages order holds to prevent duplicate orders and chargebacks by verifying customer details and ensuring accurate, timely fulfillment.
Senior Customer Service Representative
HCLTech
Sep 2023 - Apr 2025
Key Achievements:
Serves as the first point of contact for patients seeking information about products, services, medical equipment, and home delivery. Provides timely and accurate support through phone and email, updates order details, and ensures all concerns are properly resolved. Maintains detailed and up-to-date customer records, offers clear solutions using appropriate service tools, and follows up to confirm resolution. Builds and manages strong relationships with existing patients to support ongoing satisfaction and trust.
Customer Service Representative
Telus International
Jan 2022 - Aug 2023
Key Achievements:
Handles Uber drivers’ inquiries, complaints, billing concerns, fare issues, service requests, and technical problems, managing real-time transactions using multiple tools and ensuring timely follow-through. Proactively communicates critical updates, such as fare changes and system issues, while delivering personalized support that boosts customer satisfaction and driver loyalty. Maintains detailed documentation of each interaction and consistently achieves high performance. Collaborates with cross-functional teams to resolve recurring issues and improve the overall driver experience.
Customer Service Representative
Teleperformance
Sep 2020 - Dec 2020
Key Achievements:
Reviews and evaluates transactions to detect potential fraud, assessing key risk factors and overall risk exposure. Utilizes multiple tools and systems to analyze online activity, escalates emerging fraud trends to internal teams and merchants, and thoroughly documents all actions taken. Follows established screening guidelines to consistently meet or exceed performance expectations.