Kelvin

Claims Specialist, Healthcare Associate, Technical Support,

Kelvin

ID Verified
900/mo
Leyte, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I have worked as a BPO employee for more than 6 years. I can work in any kind of job environment. I am results driven and very detail oriented. I have experience with technical support, claims and healthcare support. I was a part of a leadership training program and have experience in handling teams and making sure they perform effeciently.

Top Skills

Live Chat Support · 4 yearsPhone Support · 3 yearseBay · 2 yearsEmail Support · 2 yearsLiveChat · 2 years

Skills & Expertise

Virtual Assistance & Admin

Calendar ManagementBeginner
Email ManagementBeginner

Specialized Skills

Telehealth SupportIntermediate
Medical BillingIntermediate

E-commerce & Marketplace

eBayIntermediate

Customer Success

Live Chat SupportAdvanced
Phone SupportAdvanced
Email SupportIntermediate
Technical SupportIntermediate
LiveChatIntermediate

Work Experience

Healthcare Associate

UnitedHealth Group

Oct 2022 - Feb 2024

Key Achievements:

I was assigned as a POC for our team and when the supervisor is not around, I am the one they ask for assistance.

Customer Service Representative

ePerformax

Jun 2018 - Feb 2021

Key Achievements:

I was a chat, phone and email support. I was part of a leadership training program and was able to complete all necessary assessments.

eBayLive Chat SupportPhone SupportEmail SupportLiveChatEmail ManagementCalendar Management

Quick Stats

Age35 years
English LevelFluent
Other Languages
EnglishFluent
ID VerificationVerified
Portfolio
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Education

High-school

STI College

2007 - 2011