Keigo

E-Commerce Store Manager / Customer Service Representative

Keigo

800/mo
Davao City, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Results-driven Customer Service Professional with over 5 years of experience supporting customers in telecommunications and e-commerce environments. Proven track record of handling high-volume inbound and outbound interactions, resolving complex customer concerns, and delivering exceptional customer experiences. Experienced in technical support, billing inquiries, account management, technician dispatching, and escalation handling, including serving as a Subject Matter Expert and supervisor-leve...

Top Skills

Adobe Photoshop · 5 yearsCanva · 5 yearsData Entry · 5 yearsEmail Support · 5 yearsExcel (Advanced) · 5 years

Skills & Expertise

E-commerce & Marketplace

ShopifyBeginner
Order ProcessingBeginner
Order FulfillmentBeginner
DropshippingBeginner
Inventory ManagementBeginner

Marketing & Growth

GoHighLevelBeginner
HubSpotBeginner
Email MarketingBeginner

Data & Analytics

Excel (Advanced)Expert
Google Sheets (Advanced)Expert

Design & Creative

CanvaExpert
Adobe PhotoshopExpert

Customer Success

Live Chat SupportExpert
Phone SupportExpert
Ticket ManagementExpert
Email SupportExpert
Technical SupportExpert

Sales & Business Development

Cold CallingBeginner

Virtual Assistance & Admin

Data EntryExpert
Calendar ManagementBeginner
Email ManagementBeginner
CalendlyBeginner

Work Experience

E-Commerce Store Manager

Dusty's Rustic Rolling Doors

Jan 2026 - Present

ShopifyExcel (Advanced)Phone SupportGoHighLevelTicket ManagementDropshippingOrder FulfillmentInventory ManagementOrder ProcessingData EntryEmail ManagementCanva

Customer Service Representative

Full Potential Solutions

Apr 2022 - Apr 2025

Excel (Advanced)Phone SupportTechnical SupportEmail SupportLive Chat SupportGoogle Sheets (Advanced)Data EntryEmail Management

Subject Matter Expert

VXI Global Solutions

Jun 2020 - Apr 2022

Phone SupportTechnical SupportLive Chat SupportEmail SupportEmail ManagementData EntryGoogle Sheets (Advanced)Excel (Advanced)

Quick Stats

Age29 years
English LevelFluent
Other Languages
Tagalog/FilipinoFluent
ID VerificationNot verified

Education

Associate's Degree

Ateneo de Davao University

2018 - 2022