Virtual Assistant / Customer ServiceVirtual Assistant / Customer Service

Key Achievements:

-Managed customer inquiries efficiently through email, ensuring timely and professional responses. -Monitored and processed Quickdrops, maintaining accurate records of order fulfillment. -Tracked order status from placement to delivery, providing updates and resolving issues proactively. -Handled chargebacks and disputes, coordinating with relevant teams to minimize losses and maintain customer satisfaction.

Key Achievements:

-Process customer orders, returns, and refunds for all stores. -Track shipments and follow up on order fulfillment status. -Respond to customer inquiries via phone, email, chat, or social media across multiple stores. -Handle customer complaints and provide resolutions efficiently.

Key Achievements:

-Provided virtual assistance to 3–5 clients daily, handling a wide range of personal and professional tasks efficiently. -Managed appointment scheduling and calendar coordination, ensuring organized schedules and timely meetings. -Assisted with travel planning, including booking flights, accommodations, and preparing detailed travel itineraries. -Conducted online research and data gathering to support client projects and business needs. -Completed various administrative, personal, and operational tasks while maintaining accuracy, organization, and confidentiality. -Attended virtual meetings to assist clients, take notes, and manage follow-up tasks. -Served as a Fraud Risk Officer for Etsy, reviewing and verifying orders to ensure transaction legitimacy and prevent fraudulent activity. -Evaluated order details, payment patterns, and account behavior to identify potential fraud risks before order processing. -Maintained high attention to detail while ensuring accurate and secure order verification in a fast-paced eCommerce environment.

Key Achievements:

-Provided customer support through inbound/outbound calls and chat, assisting with account management, billing inquiries, and service concerns. -Successfully promoted and sold T-Mobile products and services, contributing to team sales targets and revenue growth. -Assisted customers with technical troubleshooting for mobile devices, network issues, and service features. -Managed customer accounts, including plan upgrades, add-on services, payments, and account updates. -Maintained strong customer satisfaction by delivering clear communication and effective problem resolution. -Handled multiple customer interactions in a fast-paced environment while maintaining accuracy, professionalism, and productivity standards. -Consistently met quality assurance, sales performance, and customer service metrics required by the account.

Key Achievements:

-Processed and entered customer orders accurately for ETS catalog products, ensuring correct product details, pricing, and shipping information. -Assisted customers with order placement, order status, and product inquiries through phone and email support. -Maintained a high level of accuracy and attention to detail when handling order entry and customer records. -Helped resolve customer concerns related to orders, billing, and delivery issues, ensuring timely and satisfactory resolution. -Consistently met productivity and quality targets while managing a high volume of customer transactions.

Key Achievements:

-Delivered high-quality customer support by handling a high volume of inbound calls while maintaining professionalism and empathy. -Successfully resolved customer concerns related to billing, account inquiries, and service issues, ensuring a positive customer experience. -Consistently met and maintained company performance metrics including customer satisfaction, call handling time, and quality standards. -Demonstrated strong communication and problem-solving skills to effectively assist customers and provide accurate solutions. -Maintained accurate documentation of customer interactions and account updates in the system. -Contributed to team performance by maintaining reliability, productivity, and adherence to company policies.