Customer Service/Appointment Setter/Admin Assistant/SalesCustomer Service/Appointment Setter/Admin Assistant/Sales

Key Achievements:

-Handled inbound and outbound calls, online chat, and customer inquiries with a focus on timely and professional support. - Addressed billing questions, clarified service dates and providers, and assisted customers with payment-related concerns. - Transferred live calls to field managers for service issues, cancellations, and escalations while ensuring proper coordination. - Managed appointment scheduling and rescheduling, provided repair timeline updates, and assisted customers with service-related inquiries and job site concerns. - Contacted customers regarding declined payments and supported field managers to ensure smooth service operations.

Key Achievements:

- Specialized in handling customer billing concerns, including charge explanations, dispute resolution, and payment processing. -Scheduled and coordinated service appointments with licensed technicians based on customer needs and urgency. -Assisted customers via phone and chat, ensuring accurate resolution and follow-through to maintain customer satisfaction. -Maintained detailed and accurate customer records in CRM systems. -Consistently met sales, quality, and productivity targets.

Key Achievements:

- Provided inbound sales and technical support to customers. - Resolved device and service-related concerns efficiently. - Handled customer billing inquiries, including charge explanations, dispute resolution, and payment processing. - Scheduled service appointments with licensed technicians based on customer availability and service urgency. - Coordinated between customers and field technicians to ensure timely and accurate service delivery. - Maintained detailed records of customer interactions, billing adjustments, and appointment updates in CRM systems. - Ensured high customer satisfaction by providing clear communication and efficient issue resolution.

Key Achievements:

- Handled high-volume customer interactions across phone, chat, and email. -Resolved billing concerns, order issues, and delivery disputes accurately. -Scheduled appointments for technicians and delivery drivers across multiple accounts. -Escalated complex issues to ensure prompt and effective resolution.

Key Achievements:

- Handled inbound and outbound calls for billing and technical concerns - Assisted billing concerns and technical in-home visits if needed. - Provided support for telecommunications services and reporting systems. - Resolved customer concerns within SLA and quality standards. - Worked flexible schedules including holidays and shifting hours.

Key Achievements:

- Analyzed and compiled intelligence data from multiple sources. - Prepared reports to support law enforcement investigations. - Created charts, graphs, and spreadsheets for operational reporting. - Coordinated with higher headquarters regarding monthly and weekly reports. - Maintained databases and conducted research using multiple systems. - Utilized Microsoft Office and Google Calendar for scheduling and documentation.