Julianne

Frontline Tech Support & Client Solutions Specialist

Julianne

800/mo
Mainit, Surigao Del Norte, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Dedicated Technical Support and Client Care Specialist with 6+ years of experience across telecom, banking, and healthcare industries. Skilled in handling both voice and non-voice support, resolving technical issues, managing escalations, and maintaining strong SLA compliance. Experienced with MS Office, Google Suite, and collaboration tools like Zoom, Skype, and Zoho. Looking to bring my troubleshooting, client communication, and documentation skills to a remote role where I can contribute to s...

Top Skills

Customer.io · 6 yearsFacebook Marketplace · 6 yearsGoogle Sheets (Advanced) · 6 yearsIntercom · 6 yearsPhone Support · 6 years

Skills & Expertise

Customer Success

Customer.ioExpert
Phone SupportExpert
IntercomExpert
Live Chat SupportIntermediate
Email SupportIntermediate
Technical SupportIntermediate
LiveChatBeginner
CrispBeginner
ZendeskBeginner

Sales & Business Development

SalesforceExpert

Data & Analytics

Google Sheets (Advanced)Expert
Power BIIntermediate
A/B TestingBeginner
MetabaseBeginner

Design & Creative

CanvaAdvanced
CapCutIntermediate

E-commerce & Marketplace

Facebook MarketplaceExpert
TikTok ShopAdvanced
Product Listing OptimizationAdvanced
eBayIntermediate
DropshippingBeginner

Specialized Skills

Terms & ConditionsBeginner
Telehealth SupportBeginner
Medical TranscriptionBeginner

Virtual Assistance & Admin

Calendar ManagementBeginner
Travel PlanningBeginner
Data EntryBeginner
Email ManagementBeginner
Document ManagementBeginner
Personal Assistant ServicesBeginner
CalendlyBeginner
ClickUpBeginner
Research & Information GatheringBeginner
Executive Assistant ServicesBeginner
TrelloBeginner
NotionBeginner

Quick Stats

Age39 years
English LevelFluent
ID VerificationNot verified
Portfolio
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Education

Associate's Degree

Saint Paul University

2005 - 2007