Cold caller, appointment setter, customer service representaCold caller, appointment setter, customer service representa

Key Achievements:

This is for a seasonal account and I am doing cold calling or outbound calls for real estate companies and insurance companies and I also have an experience doing appointment setting for final expense and for a solar company and a janitorial company.

Key Achievements:

We reach out to prospect leads through emails/chats. We make sure that they prequalify before we send them to our specialist for a detailed chat about the products and services that we are offering.

Key Achievements:

In VisayaKPO, it is a debt collection agency. I do outbound calls to collect debts and offer ways to help debtors pay their accounts. I was then transferred to the dispute department for those debtors who wants to dispute their bills.

Key Achievements:

In Teletech, it is a medical insurance account wherein I helped medical professionals with their insurance inquiries for their patients if they are covered for a specific procedure and help them out on how to file their claims.

Key Achievements:

I work with a telecommunication company and I helped out with the customers concern regarding data connectivity issues, troubleshooting as well as explaining their bills. We also help retain customers by offering discounts, educating customers regarding the products and sending them newsletter to keep them updated about the products and services that we offer.