Virtual Administrative Assistant / Customer Service AdvocateVirtual Administrative Assistant / Customer Service Advocate

Job Responsibilities:

•Streamlined internal workflows by organizing and updating CRM pipelines, improving task visibility and follow-ups •Supported website maintenance by uploading and aligning images, updating content, and ensuring proper layout •Assisted in fixing and maintaining the sales/operations pipeline, helping improve lead tracking and process flow •Managed day-to-day administrative tasks, ensuring accurat... more...

Job Responsibilities:

•Successfully processed prior authorizations with high accuracy, helping ensure timely approval of patient treatments •Reduced delays by closely monitoring authorization statuses and following up with payers and clinics as needed •Maintained accurate and up-to-date patient records, supporting smooth clinic operations and compliance •Handled multiple administrative tasks efficiently, including d... more...

Job Responsibilities:

•Consistently met or exceeded KPIs including AHT, QA scores, and customer satisfaction targets •Delivered accurate and timely support to customers/providers, reducing repeat calls and escalations •Recognized for strong attention to detail, especially when handling sensitive or complex information •Maintained high compliance standards while following company policies and client guidelines •Demo... more...