Call Center SpecialistCall Center Specialist
Jonah
ID Verified$850
per month
($5/hour)
Profile Description
Contact Center Specialist with 4 years of experience in BPO industry. Achieved 119.73% overall attainment and ranked Top 6 Game-Changer in Q1 2024. Strong background in technical support, customer support, and collections. Experienced in supporting U.S clients with background in sales, retention, and quality analyst while protecting confidential customer and company information while following data privacy standard.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Content & Writing
Customer Success
Design & Creative
Sales & Business Development
Virtual Assistance & Admin
Work Experience
Collection Specialist Level 1
Cloudstaff
May 2026 - Sep 2026
Key Achievements:
Managed 250-350 medical debt collection calls daily for U.S.-based clients, maintaining accurate account records and HIPAA/FDCPA compliance. Prepared weekly collection and call-performance reports for business partners, delivering accurate and timely data to support operational decisions. Negotiated payment plans and settlements for medical debt accounts, contributing to $6,500 collected from a single account in one day.
Technical Expert
Asurion
Nov 2025 - May 2026
Key Achievements:
Provided and managed technical support for AT&T and Verizon accounts related to phones, tablets, smartwatches, and internet service. Resolving customer issues through systematic troubleshooting. Educated users on device features, technical solutions, and troubleshooting steps. Recommended protection plan products and successfully closing a sale. Achieved 4.85% score for 5 star customer satisfaction rating.
Technical Support, Agent I
Concentrix
Apr 2022 - Jul 2025
Key Achievements:
Provided technical and billing support for U.S. cable customers with DIRECTV, remotely troubleshooting equipment and scheduling technician appointments for on-site service. Audited customer service and technical support calls as a Quality Analyst, evaluating call quality and providing actionable feedback to improve agent performance and customer experience. Maintained high service and compliance standards, carning recognition as a Q1 2024 Integrity Champion Agent, ROCKSTAR Attitude with 94.78% Overall attainment, and QI1 2024 Top 6 Game-Changer with 119.73% overall attainment.