TSR CSRTSR CSR
JOHNEDEL
ID Verified$1,000
per month
($6/hour)
Profile Description
I started my call center career in 2015 at Sykes (now Foundever), supporting a China-based phone brand via chat and email as part of its pioneer team. I was later promoted to level 2 Technician, where we were doing remote troubleshooting and Operating System reinstallation. After taking time off to care for my mother, I worked in eBay order fulfillment during the pandemic, and joined a printing company managing calls, chats, and emails for orders and pricing, where I was promoted to Escalations ...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Virtual Assistance & Admin
Work Experience
Customer Service / Escalations Specialist
Northern Lights Technology and Development
Jun 2021 - Feb 2025
Key Achievements:
Handle complex or high-priority cases De-escalate upset customers professionally Investigate root causes of issues Make decisions on exceptions (refunds, replacements) Coordinate with internal teams Report trends and suggest improvements
Technical Support
Sykes Asia Inc.
May 2015 - Mar 2019
Key Achievements:
Handled customer inquiries via phone, email, and chat. Resolved issues and ensured customer satisfaction. Assisted with orders, tracking, and returns. Maintained accurate customer records. Collected feedback for service improvement. Stayed updated on products and services.
Quick Stats
Education
Associate's Degree
Southwestern University
2010 - 2015