IT System Engineer, IT Support, Customer ServiceIT System Engineer, IT Support, Customer Service
John
ID Verified$600
per month
($3/hour)
Profile Description
Motivated IT professional with experience in technical support and customer service. Skilled in troubleshooting, Microsoft 365, Active Directory, and basic networking. Able to assist users effectively while ensuring a high level of customer satisfaction. Fast learner, adaptable, and committed to delivering reliable support.
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Customer Success
Data & Analytics
E-commerce & Marketplace
Finance & Accounting
Software Development
Specialized Skills
Virtual Assistance & Admin
Work Experience
IT Specialist / System Engineer
Nebulex Pty Ltd
Jul 2025 - Dec 2025
Job Responsibilities:
Support the foreign employee from using Simplehelp remote tool Access in o365 admin panel create email and Active directory Set-up application for new employee via Simplehelp remote tools Ticketing system using Nebulex in-house tools Support employee via Nebulex in-house tools MSP backup for all employee Zabbix network monitoring Admin access to O365 add, remove, create new mailboxes for employee...
IT Specialist / System Support
Hotel Stotsenberg
Jan 2025 - Jul 2025
Job Responsibilities:
Lark Suite System Support creating of email and delete inactive email Application Support, Install Application in windows and MacOS Network Monitoring using Zabbix and installation of AP’s System Support analyzing if we need to debug the system. Monitoring all devices in office Wi-Fi, Printer, Server‘s, Firewall Ticketing system provide a support for user who create ticket
MIS - IT Technical Support / IT Specialist
WeSupport Inc.
May 2021 - Dec 2024
Job Responsibilities:
Ensure all the Desktop/Laptop are properly working. Ensure all Ticket are done for the giving time SLA Application Installation for Internal And External Employee. Support System analyzing if there’s a problem in our System. Creating Database for Asset Inventory using mySQL, Add/Delete/Update Installation of OS, Windows/Linux/Windows Server and MacOS Network Monitoring using Zabbix. Outlook, Mic...
Customer Service Representative
Sterling Global Call Center
Dec 2020 - May 2021
Job Responsibilities:
Assist Costumer/Patient for their Online Inquiry Reservation for their Slot for their Laboratory Informing the costumer/patient that the Laboratory result already done