IT System Engineer, IT Support, Customer ServiceIT System Engineer, IT Support, Customer Service

Key Achievements:

Support the foreign employee from using Simplehelp remote tool Access in o365 admin panel create email and Active directory Set-up application for new employee via Simplehelp remote tools Ticketing system using Nebulex in-house tools Support employee via Nebulex in-house tools MSP backup for all employee Zabbix network monitoring Admin access to O365 add, remove, create new mailboxes for employee User termination remove all the access from devices Answering call if needed O365 Email activation for new employee, or delete for inactive employee Access AD for creating new, update, and delete users

Key Achievements:

Lark Suite System Support creating of email and delete inactive email Application Support, Install Application in windows and MacOS Network Monitoring using Zabbix and installation of AP’s System Support analyzing if we need to debug the system. Monitoring all devices in office Wi-Fi, Printer, Server‘s, Firewall Ticketing system provide a support for user who create ticket

Key Achievements:

Ensure all the Desktop/Laptop are properly working. Ensure all Ticket are done for the giving time SLA Application Installation for Internal And External Employee. Support System analyzing if there’s a problem in our System. Creating Database for Asset Inventory using mySQL, Add/Delete/Update Installation of OS, Windows/Linux/Windows Server and MacOS Network Monitoring using Zabbix. Outlook, Microsoft 365 Email Activation Deletion of Email for inactive user Support Client using remote tools Teamviewer/Anydesk Lark Suite System Support like a mini HRIS System.

Key Achievements:

Assist Costumer/Patient for their Online Inquiry Reservation for their Slot for their Laboratory Informing the costumer/patient that the Laboratory result already done