General Virtual AssistantGeneral Virtual Assistant
Joerg
ID Verified$1,200
per month
($7/hour)
Profile Description
I am a results-driven Virtual Assistant with 9+ years of experience supporting US and EU businesses in customer support, CRM management, and operations. I specialize in handling high-volume communications, managing calendars, and improving customer satisfaction and retention. I have worked with companies in e-commerce, SaaS, and legal industries, including managing client onboarding, payment systems (Stripe, GoCardless), and court scheduling at ATAC Law. What I can do for you: - Email & calend...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Content & Writing
Data & Analytics
Design & Creative
E-commerce & Marketplace
Specialized Skills
Virtual Assistance & Admin
Marketing & Growth
Work Experience
General Virtual Assistant
Bandit Bikes
Apr 2024 - Apr 2026
Job Responsibilities:
Managed high volume customer communications across chat, email, phone, and SMS within target response times, moderated and responded to Facebook, Instagram, and Reddit enquiries to maintain strong engagement and satisfaction, and handled Shopify order cancellations, modifications, and abandoned checkout recovery, contributing to improved conversion rates, revenue retention, and repeat customer pur...
General Virtual Assistant
Pitchero
Nov 2024 - Jan 2026
Job Responsibilities:
Delivered multi-channel customer support for Pitchero, Teamer, and PitcheroGPS, handling high-volume club enquiries within target response times, guiding clubs through Stripe and GoCardless setup and payment management to support revenue collection, assisting with team, fixture, availability, and match fee administration, supporting GPS tracker setup, syncing, and transfers, and advising on club s...
General Virtual Assistant
ATAC Law
Jan 2024 - Apr 2024
Job Responsibilities:
Collected and verified client onboarding information, handled high volume inbound and outbound calls within target response times, managed court hearing calendars with full accuracy, organised and preserved case documentation, redacted and forwarded legal paperwork in line with service standards, and analysed case status to provide timely updates that supported client satisfaction and retention.
Quick Stats
Certifications
Education
Bachelor's Degree
University of Cebu
2016 - 2017