Virtual Assistant, Customer Service RepresentativeVirtual Assistant, Customer Service Representative

Job Responsibilities:

Reviewed insurance policies to determine coverage and extent of loss. Processed claims by obtaining necessary documents and information from policyholders, witnesses, and medical providers. Investigated claim details such as liability issues and damage assessments. Negotiated settlements for claimants with defendants' insurance providers. Resolved disputed claims through negotiation or mediation w... more...

Job Responsibilities:

Created proposals and product presentations. Checked inventory and ordering samples. Coordinated the production of orders. (end to end) Communicated with suppliers about order information. Reviewed and processed customer orders, ensuring accuracy in pricing and product availability. Resolved customer inquiries related to orders and processing promptly. Created reports and order updates on daily pr... more...

Job Responsibilities:

Acted as first point of contact for our customers. Provided customers with product knowledge on new products and app features. Ensured customer satisfaction when resolving customer complaints and feedback. Demonstrated confidence while using all different channels (Phone, Email, Chat, social media). Checked all communication channels as Gmail, Slack etc. on a daily basis to ensure everything is un... more...

Job Responsibilities:

Use different probing techniques to determine customer needs. Maintain broad knowledge of products, pricing, promotions, and procedures. Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’). Listen attentively to customer needs and concerns. Clarify customer issue, probe for understanding.

Job Responsibilities:

Led the planning, coordination, and execution of meetings, conferences, and social events, ensuring seamless operations from booking to post-event review. Oversaw event logistics, including room setup, catering arrangements, audiovisual support, and supplier coordination to meet client expectations. Served as the primary point of contact for clients, addressing all event-related concerns and ensur... more...