Lead Generation | Customer Service | Cold CallingLead Generation | Customer Service | Cold Calling

Key Achievements:

Researched inherited, distressed, tax-delinquent, and vacant properties. Identified heirs and property owners through public records, obituaries, and skip tracing. Contacted owners, heirs, and cash buyers via calls, texts, emails, voicemail, and social media. Qualified seller leads by verifying ownership and determining whether they planned to keep or sell their properties. Maintained CRM records, tracked follow-ups, and managed an 8-touchpoint outreach process. Supported the acquisitions team by providing qualified seller and buyer leads.

Key Achievements:

experience providing customer support across healthcare, retail, and e-commerce accounts. I assisted customers with account inquiries, benefits, orders, refunds, returns, and product recommendations while resolving issues with professionalism and empathy. I am skilled at handling high-volume interactions, de-escalating concerns, and delivering excellent service through clear communication and problem-solving.