Customer Service Rep | Bookkeeper | VACustomer Service Rep | Bookkeeper | VA
Jesse
ID Verified$800
per month
($5/hour)
Profile Description
I’m a Virtual Assistant and Customer Service Representative with 13 years of experience helping people, solving problems, and keeping records accurate. I’ve worked in customer service and IT support, handling billing concerns, technical issues, and account management. Recently, I trained in QuickBooks Online and learned bookkeeping tasks such as bank reconciliation, invoices, and financial reports. I’m detail‑oriented, organized, and comfortable working with tools like Excel, Google Workspace, ...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Content & Writing
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Software Development
Virtual Assistance & Admin
Finance & Accounting
Work Experience
Customer Service Representative & IT Application Support Analyst
Qualfon Phil. Inc
Feb 2013 - Feb 2026
Key Achievements:
Throughout my 9 years tenure at Qualfon, I served as a high performing Customer Service Representative, consistently exceeding key performance metrics in customer satisfaction, resolution accuracy, and operational efficiency. I specialized in managing complex billing inquiries and account discrepancies, utilizing my nursing background to navigate medical terminology and sensitive client data with precision. Operating within high volume environments, I mastered multi channel support including phone and email, while maintaining a professional and empathetic approach to conflict resolution. My deep experience with CRM systems and documentation allowed me to serve as a reliable subject matter expert, ensuring that all data entry and account management tasks were completed with speed and strict attention to detail.