Virtual AssistantVirtual Assistant
Jerome
ID Verified$700
per month
($4/hour)
Profile Description
Hello, my name is Jerome, and I’m excited to start working with you. I come from a strong customer service background, where I worked closely with international clients, including Australian accounts for a major telecommunications company. In this role, I handled high-volume communications, resolved complex concerns, and maintained professionalism while managing multiple priorities—skills that directly translate to executive support. I also have experience in workforce management, where I work...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
E-commerce & Marketplace
Virtual Assistance & Admin
Work Experience
Content Moderation
TaskUs
Mar 2023 - Jul 2025
Job Responsibilities:
Reviewed and processed high volumes of content, followed structured workflows and updated internal systems consistently.
Social Media Manager
TDCX
Nov 2022 - Mar 2023
Job Responsibilities:
Supported Meta advertisers with their Ads performance and assisted them on how to submit account appeals, and provided tips on how to optimise their Ad campaigns.
Customer Service Representative
Acquire BPO
Apr 2020 - May 2022
Job Responsibilities:
Processed customer orders, returns, and collections. I also managed inventory and stock records, and coordinated with logistics and warehouse teams to support order fulfilment. Maintained eCommerce listings and backend updates (Magento, eBay)
Customer Service Representative
Teleperformance
Jun 2016 - Apr 2020
Job Responsibilities:
Supported Australian customers via phone, chat, email and social platforms. I also worked closely with their clients, managing their complimentary services and handling data entry and admin tasks. I was also promoted to Workforce Management and worked with performance reporting and scheduling.