Customer Support & Virtual Assistance SpecialistCustomer Support & Virtual Assistance Specialist
Jenny
$1,000
per month
($6/hour)
Profile Description
Customer Support Specialist with 2+ years of experience in email-based support, dispute mediation, and logistics coordination. Skilled in executive administration, CRM tools, and process optimization. Recognized for clear communication, problem-solving, and delivering excellent client experiences. Open to roles in virtual assistance, short-term rental management, and customer support where I can apply advanced organizational skills and AI tool utilization.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Design & Creative
Finance & Accounting
Real Estate Operations
Virtual Assistance & Admin
Work Experience
Tier 3 Support Ambassador in Airbnb
TDCX
Jan 2025 - Aug 2026
Key Achievements:
Expertly mediated high-stakes disputes between guests and hosts by applying complex platform policies to resolve escalations, mitigate financial risk, and restore community trust.
Customer Support in FedEx
Foundever
Oct 2024 - Dec 2024
Key Achievements:
Managed high-volume logistics inquiries by providing real-time shipment tracking, navigating complex transit networks to resolve delivery discrepancies and ensure customer peace of mind
Support & Sales Specialist in Instacart
Qualfon
Aug 2023 - Aug 2024
Key Achievements:
Optimized the e-commerce experience by providing technical shopper support, facilitating seamless order fulfillment, and driving revenue growth through strategic subscription upselling and retention