Jennifer

Executive Assistant / Virtual Assistant / Manager

Jennifer

ID Verified
1,499/mo
SAN PEDRO CITY, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Executive and Administrative support Professional with 15+ years of experience providing highlevel to executives, managing operations, and streamlining workflows across corporate, academic, and remote environments. Skilled in executive assistance, operations management, CRM administration, and client relations. Recognized for delivering efficient solutions, improving process effectiveness, and ensuring seamless executive and team support in fast-paced, global organizations.

Top Skills

Excel (Advanced) · 10 yearsGoogle Sheets (Advanced) · 10 yearsEmail Support · 7 yearsLive Chat Support · 7 yearsPhone Support · 7 years

Skills & Expertise

AI & Automation

ZapierIntermediate

Content & Writing

Creative WritingExpert
Blog WritingExpert

E-commerce & Marketplace

Facebook MarketplaceAdvanced
WordPressIntermediate

Customer Success

Live Chat SupportExpert
Phone SupportExpert
Email SupportExpert
Social Media SupportAdvanced
Ticket ManagementIntermediate
LiveChatIntermediate

Data & Analytics

Excel (Advanced)Expert
Google Sheets (Advanced)Expert
Google Analytics 4Beginner

Design & Creative

CanvaIntermediate

Finance & Accounting

Budget ManagementAdvanced
QuickBooksIntermediate
XeroIntermediate
Payroll ProcessingIntermediate
Accounts Payable/ReceivableIntermediate

Marketing & Growth

HubSpotIntermediate
Facebook Business ManagerIntermediate

Work Experience

Processing Deparment Supervisor

Genius Loss Mitigation

Feb 2024 - Present

Key Achievements:

● Supervise the Processing Department in all areas of the operations ● Collaborate with top management for major product updates and development strategies ● Process and file Surplus Funds Recovery Claims ● Submit Loss Mitigation / Loan Modification Applications to the Servicer ● Coordinate with the Servicer for Follow-ups and status updates ● Review Document Compliance ● Assist in Customer Inquiries and Support Calls ● Update the GL Lead System ● Keep track and monitor Staff workloads ● Delegate tasks to the team and resolve basic escalation issues ● Address staff concerns for the departmen

ZapierWordPressSocial Media SupportLiveChatCreative WritingTicket ManagementExcel (Advanced)Blog WritingPhone SupportEmail SupportGoogle Sheets (Advanced)Google Analytics 4Facebook MarketplaceHubSpotCanvaLoom/Screen RecordingXeroAccounts Payable/ReceivableQuickBooksPayroll Processing

Quick Stats

Age44 years
English LevelFluent
ID VerificationVerified