Jenna

Vistual Assistant, Customer Service , Specialist

Jenna

700/mo
Cabuyao, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Customer service and support professional with 7 years of experience supporting US customers across healthcare, technical support, billing, sales, retention, and customer service environments. Experienced in handling customer concerns, troubleshooting issues, documenting interactions, following processes, meeting performance targets, and supporting team operations. Strong communicator who works well with customers and internal teams, manages multiple priorities, and takes ownership of follow-ups...

Top Skills

B2B Sales · <1 yearCalendar Management · <1 yearCalendly · <1 yearData Entry · <1 yearDocument Management · <1 year

Skills & Expertise

Customer Success

Live Chat SupportBeginner
Phone SupportBeginner
Email SupportBeginner
Technical SupportBeginner
Lead ManagementBeginner
ZendeskBeginner
LiveChatBeginner

Data & Analytics

Excel (Advanced)Beginner
Google Sheets (Advanced)Beginner

Sales & Business Development

B2B SalesBeginner
Lead GenerationBeginner
SalesforceBeginner
Zoho CRMBeginner

Specialized Skills

Employee RelationsBeginner
Performance ManagementBeginner
Telehealth SupportBeginner
Medical TranscriptionBeginner
Medical BillingBeginner

Software Development

JavaScript (ES6+)Beginner

Virtual Assistance & Admin

Calendar ManagementBeginner
Data EntryBeginner
Email ManagementBeginner
Document ManagementBeginner
CalendlyBeginner

Quick Stats

Age33 years
English LevelConversational
ID VerificationNot verified
Portfolio
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