Quality ProfessionalQuality Professional
Jelzon
ID Verified$1,500
per month
($9/hour)
Profile Description
Quality-focused professional with strong experience in content moderation, trust and safety, and quality assurance within global digital platforms. Notably served as part of Spotify’s Content Protection team, contributing to the enforcement of copyright, intellectual property, and platform policies while maintaining high accuracy and consistency in content reviews. Trusted to identify policy risks, support quality calibration, and uphold platform integrity in high-volume, fast-paced environments...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Content & Writing
E-commerce & Marketplace
AI & Automation
Customer Success
Data & Analytics
Design & Creative
Marketing & Growth
Sales & Business Development
Work Experience
Lead - Customer Experience
Sutherland Global Services
Dec 2019 - Jun 2025
Job Responsibilities:
Performed a department-wide restructuring of the whole Spotify Content Protection LOB into two-tiered service levels, providing for ramp up, training, onboarding as well as time-to-proficiency programs including creation of Process Knowledge/Workflows for all agents.