Virtual Assistant/Remote Operations ManagerVirtual Assistant/Remote Operations Manager

Profile Description

I’m a seasoned Project and Operations Manager with 20 years of experience in customer service and 5 years specializing in call center management. My expertise spans quality assurance, training, and remote team management, allowing me to optimize team performance, implement efficient processes, and ensure excellent customer experiences. I excel at leading remote teams, improving operational workflows, and coaching staff to consistently meet and exceed service standards. With a strong background ... See more