Virtual AssistantVirtual Assistant
Janet
$1000
per month
($6/hour)
Profile Description
I am a Virtual Assistant with hands-on experience in customer support, coordination, and administrative tasks. I handle daily client communication by explaining services, answering questions, and resolving concerns clearly and professionally. I am used to managing multiple priorities at once, such as calls, emails, and updating records, while keeping information accurate and well organized. I work closely with internal teams to ensure client instructions are understood, documented, and completed...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Customer Success
E-commerce & Marketplace
Sales & Business Development
Work Experience
Service point advisor
DHL Worldwide Express Kenya
Aug 2023 - Present
Key Achievements:
● Managed 50+ client communications daily via email, chat, phone, and in person, achieved 100% timely responses, and maintained client satisfaction above 98%. ● Streamlined shipment coordination and documentation across departments, reducing processing delays by 15% and ensuring on-time deliveries. ● Led customer activations and structured follow-up campaigns that increased repeat client transactions and helped exceed monthly sales targets by 10%. ● Drafted professional emails, reports, and service summaries for management, demonstrating strong written communication and attention to detail. ● Collaborated with finance and operations teams to resolve billing discrepancies within 24 hours, maintaining accuracy and customer trust.