E-commerce, Customer Service & Property Management VAE-commerce, Customer Service & Property Management VA
Jameson
ID Verified$1,400
per month
($8/hour)
Profile Description
Versatile and reliable Virtual Assistant with around 9 years of experience in e-commerce management and 8 years of combined experience in customer service, technical support, and property management. Experienced in managing Amazon, Walmart, and Shopify operations, handling customer support, orders, refunds, shipping issues, account management, and marketplace-related concerns. Also skilled in technical troubleshooting and real estate/property management tasks, with hands-on experience using to...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Real Estate Operations
Virtual Assistance & Admin
E-commerce & Marketplace
Data & Analytics
Work Experience
E-commerce Customer Service Specialist
Freelance
Sep 2017 - Jun 2026
Job Responsibilities:
Managed multiple e-commerce seller accounts (Amazon, Walmart, Shopify), handling 100+ customer inquiries weekly across email and chat Maintained strong account health by resolving disputes, chargebacks, and negative feedback proactively Streamlined order fulfillment, returns, and refund processes, reducing delays and customer complaints Coordinated with couriers using ShipStation to resolve shippi...
Technical Support (Google)
Concentrix
Mar 2017 - Sep 2017
Job Responsibilities:
Provided multi-channel support (phone, chat, email) for Google Pay and Google Pixel users Resolved issues related to payments, device performance, syncing, and account access Documented recurring issues and contributed to process improvements and knowledge base updates Educated customers on device optimization, security, and best practices
Construction Associate (Property Management)
Altisource
Apr 2015 - Dec 2016
Job Responsibilities:
Prepared cost estimates, budgets, and project bids based on labour and material analysis Negotiated with vendors and managed subcontractor relationships Supported project execution through planning, scheduling, and risk assessment
Customer Service & Merchandising
Supermercado Royal
Jul 2013 - Mar 2015
Job Responsibilities:
Executed merchandising strategies to improve product visibility and sales Managed supplier negotiations, stock levels, and promotional campaigns Strengthened customer relationships and contributed to revenue growth
Tier 2 Technical Support (Time Warner Cable)
Startek
Dec 2011 - Jun 2013
Job Responsibilities:
Delivered advanced troubleshooting for cable and internet issues for U.S. customers Reduced repeat calls by resolving complex technical issues efficiently Ensured proper documentation and escalation of cases
Technical Support (CenturyLink/Qwest)
Sykes Asia
Sep 2010 - Sep 2011
Job Responsibilities:
Provided first-level support for broadband and internet concerns Guided customers through troubleshooting and issue resolution Escalated unresolved issues while maintaining high customer satisfaction
Quick Stats
Education
Bachelor's Degree
Southeast Asian College
2005 - 2006
Bachelor's Degree
Mary Chiles College
2003 - 2005
Bachelor's Degree
Philippine Merchant Marine Academy
2002 - 2003
High-school
Saint Jerome's Academy
1998 - 2002