Customer Service Representative

Izel

500/mo
Laoag City, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Dedicated and detail-oriented professional with over 10 years of experience in customer service, administrative support, real estate research, and back-office operations. Proven ability to manage customer inquiries, perform accurate data entry, conduct tenant verification, and maintain organized records in fast-paced environments. Experienced in handling inbound and outbound communications, email support, and resolving customer concerns while ensuring high levels of customer satisfaction. Strong...

Top Skills

Calendar Management · 10 yearsData Entry · 10 yearsDocument Management · 10 yearsEmail Support · 10 yearsGoogle Sheets (Advanced) · 10 years

Skills & Expertise

Customer Success

Email SupportExpert
Phone SupportExpert
Live Chat SupportExpert
Ticket ManagementExpert
LiveChatExpert

Data & Analytics

Google Sheets (Advanced)Expert
Excel (Advanced)Expert

E-commerce & Marketplace

Facebook MarketplaceExpert
Order ProcessingExpert
Order FulfillmentExpert
TikTok ShopIntermediate

Real Estate Operations

Real Estate ListingBeginner

Sales & Business Development

B2C SalesExpert

Specialized Skills

Terms & ConditionsExpert
Compensation & BenefitsExpert

Virtual Assistance & Admin

Calendar ManagementExpert
Travel PlanningExpert
Data EntryExpert
Research & Information GatheringExpert
Document ManagementExpert
Meeting CoordinationExpert
Email ManagementExpert

Work Experience

Customer Service Representative

ARC Business Services

Mar 2017 - May 2026

Key Achievements:

Customer Service Representative Handled inbound and outbound customer inquiries through phone and email. Resolved customer concerns, complaints, and service requests promptly and professionally. Maintained accurate customer records and updated account information in company systems. Processed customer requests while ensuring compliance with company policies and procedures. Conducted follow-ups to ensure customer issues were resolved satisfactorily. Collaborated with team members and other departments to provide efficient customer support.

Quick Stats

Age33 years
English LevelFluent
ID VerificationNot verified
Portfolio
🔒