Irone

Virtual Assistant

Irone

ID Verified
800/mo
Cagayan De Oro, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I have experience in customer service, virtual assistance, sales support, and lead management. I’ve worked with Amazon handling customer concerns and escalations, and in my previous role at C.M Products, I manage leads, make calls, create estimates, and keep customer information organized. I’m comfortable learning new tools and processes, and I’m someone who takes my work seriously and makes sure things get done properly. I may not know everything right away, but I learn quickly, ask questions w...

Top Skills

Email Support · 2 yearsLive Chat Support · 2 yearsPhone Support · 2 yearsAdobe Photoshop · <1 yearAmazon Seller Central · <1 year

Skills & Expertise

Customer Success

Phone SupportIntermediate
Live Chat SupportIntermediate
Email SupportIntermediate
Lead ManagementBeginner

Data & Analytics

Google Sheets (Advanced)Beginner
Excel (Advanced)Beginner

Design & Creative

Adobe PhotoshopBeginner
CanvaBeginner
Final Cut ProBeginner
CapCutBeginner
Video EditingBeginner

E-commerce & Marketplace

Amazon Seller CentralBeginner
TikTok ShopBeginner
Order ProcessingBeginner
Order FulfillmentBeginner

Sales & Business Development

Lead GenerationBeginner
Cold CallingBeginner
B2B SalesBeginner
Zoho CRMBeginner
Apollo.ioBeginner
Sales Funnel ManagementBeginner
Cold Email OutreachBeginner

Work Experience

Inside Sales

C.M Products

Dec 2025 - Jul 2026

Lead ManagementLive Chat SupportPhone Support

Resolution Specialist

Amazon

Jun 2024 - Dec 2025

Phone SupportLive Chat SupportEmail SupportAmazon Seller Central

Customer Rep

Amazon

Oct 2023 - Jun 2024

Phone SupportLive Chat SupportEmail Support

Quick Stats

Age26 years
English LevelFluent
ID VerificationVerified