generalist,IT specialist, customer suport

Ian

ID Verified
1,800/mo
Nairobi, Kenya
Looking for Full-time
10 hours/day
Availability: US / EU / Asia timezone

Profile Description

IT Support Specialist with experience providing remote technical support, user account management, data operations, and troubleshooting across cloud-based platforms. Skilled in supporting end users, resolving technical issues, managing access permissions, documenting support cases, and collaborating with distributed teams. Strong analytical background with a Bachelor of Arts in Economics and Communication and additional training in Data Analytics.

Skills & Expertise

AI & Automation

PerplexityBeginner
Workflow AutomationBeginner
RPA ToolsBeginner
Computer VisionBeginner
Google Vertex AIBeginner

Customer Success

Technical SupportExpert
Lead ManagementExpert
Email SupportAdvanced
Ticket ManagementAdvanced
Social Media SupportAdvanced
Customer.ioAdvanced
CrispAdvanced
FreshdeskAdvanced
LiveChatIntermediate
Phone SupportBeginner
Live Chat SupportBeginner
ZendeskBeginner
Video SupportBeginner

Specialized Skills

Mental Health SupportBeginner

Work Experience

Freelance AI Content Specialist (Remote) (2020–2022

freelance

Mar 2020 - Present

Job Responsibilities:

• Wrote evaluation prompts. • Ranked AI responses. • Compared model outputs. • Annotated data.

Workflow AutomationRPA ToolsPerplexityCustomer.ioTechnical Support

Customer Care & Technical Support Specialist

remote,outlier

Jan 2023 - Jun 2026

Job Responsibilities:

• Provided help desk and technical support. • Resolved technical issues and managed accounts. • Performed data collection, cleaning and entry

Email SupportTechnical SupportLead ManagementTicket ManagementSocial Media SupportWorkflow AutomationCustomer.ioLive Chat SupportRPA ToolsLiveChat

Quick Stats

Age24 years
GenderMale
English LevelFluent
ID VerificationVerified
Portfolio
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