Virtual Assistant/Project & Operations Coordinator

Hassan

1,200/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I am a detail-oriented Administrative & Virtual Assistant with over 5 years of experience supporting executives, travel operations, and fast-paced remote teams across global time zones. Backed by a Bachelor’s Degree in Mechatronic Engineering, I combine a highly analytical, problem-solving mindset with elite organizational skills to streamline workflows, optimize calendars, and eliminate operational bottlenecks. Whether managing high-volume inbox communication, coordinating complex internationa...

Skills & Expertise

Specialized Skills

Medical TranscriptionIntermediate
OnboardingBeginner

Virtual Assistance & Admin

Calendar ManagementAdvanced
Data EntryAdvanced
CalendlyAdvanced
Meeting CoordinationAdvanced
Email ManagementAdvanced
Document ManagementAdvanced
AsanaAdvanced
TrelloAdvanced
Personal Assistant ServicesIntermediate
Travel PlanningBeginner
Executive Assistant ServicesBeginner

Customer Success

Phone SupportAdvanced
Email SupportAdvanced
ZendeskAdvanced
Ticket ManagementAdvanced
Lead ManagementAdvanced
Live Chat SupportIntermediate
IntercomBeginner
Technical SupportBeginner

Content & Writing

ScriptwritingBeginner
Creative WritingBeginner
Blog WritingBeginner

AI & Automation

SoraBeginner
LLM Fine-tuningBeginner
Prompt EngineeringBeginner
AI Agent DevelopmentBeginner
DALL-EBeginner
PerplexityBeginner
Jasper AIBeginner

Design & Creative

Adobe PhotoshopBeginner
CanvaBeginner
Presentation DesignBeginner

Marketing & Growth

Email MarketingBeginner
HubSpotBeginner

Sales & Business Development

NegotiationBeginner
Zoho CRMBeginner
SalesforceBeginner
Apollo.ioBeginner
Hunter.ioBeginner
Lead GenerationBeginner
Proposal WritingBeginner
Cold CallingBeginner

Data & Analytics

Excel (Advanced)Beginner
Google Sheets (Advanced)Beginner

Work Experience

Customer Care Agent / Remote Support Specialist

Ojoo.com

Feb 2024 - Jul 2025

Job Responsibilities:

Managed high-volume multi-channel communications (email/chat) under strict response SLAs. Coordinated international travel arrangements, verified booking records, and updated client scheduling data across internal CRM systems. Maintained a 100% error-free rate for client documentation, consistently exceeding operational service accuracy targets.

Travel Agent / Logistics Coordinator

Asap Tickets

Jan 2023 - Jul 2024

Job Responsibilities:

Optimized executive and client scheduling across global time zones, managing professional calendar reminders and communications. Drafted and formatted customized travel briefs, itineraries, and operational task reports to support decision-making. Processed billing updates and claims efficiently while sustaining a 92% customer satisfaction rating.

Virtual Assistant

Branch Kenya

Jan 2021 - Jan 2023

Job Responsibilities:

Managed executive schedules, coordinated remote Zoom meetings, and filtered priority inbox communications. Restructured project workflows and task tracking inside Asana and Trello, successfully eliminating bottleneck delays. Improved overall team data accuracy by 20% through structured documentation adjustments and optimized filing systems.

Quick Stats

Age31 years
GenderMale
English LevelFluent
ID VerificationNot verified
Portfolio
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Education

Bachelor's Degree

Jomo Kenyatta University

2015 - 2021