Virtual AssistantVirtual Assistant
Harvey
$704
per month
($4/hour)
Profile Description
Good day! My name is Harvey Yap, and I have several years of experience in customer service and administrative support. In my previous roles, I handled a high volume of customer interactions through phone, email, and chat. I assisted customers with inquiries, resolved issues efficiently, and ensured that every interaction ended with a positive experience. I’m very comfortable using tools like CRM systems, ticketing platforms, and communication tools, which help me stay organized and responsive ...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Data & Analytics
Customer Success
Design & Creative
Finance & Accounting
Human Resources
Virtual Assistance & Admin
Specialized Skills
Work Experience
Customer Service Representative Sr.
Optum Global Solutions
Dec 2023 - Mar 2025
Key Achievements:
-Handle inbound and outbound calls related to medical, dental, and prescription benefits and eligibility, claims, prior authorization, billing inquiries, setting up appointments, and processing ID cards. -Resolve complex or escalated customer concerns professionally. -Assist patients, healthcare providers, and insurance representatives with accurate and timely information -Maintained accurate documentation in CRM and healthcare systems. -Ensure strict adherence to HIPAA guidelines and data privacy regulations -Provide coaching and guidance to new team members. -Assist Team Leader with reporting and performance monitoring. -Share best practices to improve service quality and efficiency. -Follow company and client-specific healthcare policies
Customer Service Representative
Aloriac
Nov 2022 - Oct 2023
Key Achievements:
-Answer patient and member inquiries regarding medical health insurance coverage, benefits, and claims. -Assist with billing and payment issues, including explaining charges and processing transactions. -Schedule and confirm medical appointments or direct patients to appropriate healthcare providers. -Resolve complaints and concerns by investigating issues and providing clear solutions. -Maintain accurate patient records and update account information in CRM or healthcare systems. -Educate customers on healthcare policies, procedures, and available services. -Collaborate with medical staff and insurance teams to ensure seamless service delivery. -Ensure compliance with HIPAA and other healthcare privacy regulations.
HR Staff
GSDMSFI
Apr 2018 - Sep 2022
Key Achievements:
-Assist in posting job ads, screening applicants, and scheduling interviews. -Support new hire orientation and onboarding processes. -Maintain accurate employee files and HR databases. -Prepare contracts, memos, and HR-related reports. -Assist in processing payroll and monitoring attendance. -Help administer employee benefits and government-mandated contributions. -Provide support in handling employee concerns and grievances. -Help organize employee engagement activities and wellness programs. -Ensure adherence to labor laws and company policies. -Assist in drafting and implementing HR policies and procedures. -Coordinate training schedules and track employee development programs. -Support performance evaluation processes.